Polaris Office Co., Ltd. ("Company") complies with the Personal Information Protection Act and related laws to protect users' privacy and rights, and to legally and safely process personal information. In accordance with Article 30 of the Personal Information Protection Act, the Company establishes and discloses the following Privacy Policy to inform users of the procedures and standards for processing and protecting personal information, and to facilitate prompt and smooth handling of related complaints.
Separate privacy policies for residents of the EU, Japan, and the United States are available at the end of this document.
The Company processes personal information for the following purposes
The Company may collect the following personal information
| Purpose | Category | Items |
|---|---|---|
| Sign up for social login in app or web |
Required | ID(Email), name(or nickname) |
| Sign up for social login in app or web Apple |
Required | ID(Email), name(or nickname) |
| Use of services | Required | device info(platform, device model, OS, browser type, etc.), IP address, service usage records, cookies, language, referral path, access token, session ID |
| ustomer Support | Required | Email, device info(platform, device model, OS, browser type, etc.), feedback and inquiries to help us improve our services |
| Optional | Attachments related to the inquiry | |
| To earn points | Required | Email, device info(platform, device model, OS, browser type, etc.), name(or nickname), service usage records |
| Send advertising information to (utilized for marketing) |
Optional | Email, name(or nickname), device token information, ADID |
| Consent of legal guardian under 14 | Required |
Applicant: Full name, account, date of birth, contact Legal representative information: Full name, relationship to the applicant, contact (mobile phone number), family relationship certificate, certified copy |
| Manage eventbr />Giveaway | Required | Email, name(or nickname), mobile phone number |
| Manage event Airdrop |
Required | Email, cryptocurrency wallet address, mobile phone number |
If you delete your account, we will deactivate your account for up to 30 days. When your account is deactivated, you will no longer be able to see your name (or nickname), ID and service usage records, and your data will be pending deletion. You have up to 30 days from the date your account is deactivated to recover your account. If you do not do so, your personal data will be destroyed immediately. The exception is information that must be retained for a certain period of time in accordance with applicable laws and regulations.
Only with user consent or in accordance with law
When providing personal information to a third party, the Company shall notify the user in advance of the recipient of the personal information, the purpose of use, the items of personal information provided, and the period of retention and use of personal information, and obtain express and individual consent.
| Recipient | Purpose of Provision | Items | Retention and Usage Period |
|---|---|---|---|
| DECOMPANY GLOBAL, INC. PTE. LTD. | Verification of user information related to the service involving POLA tokens. | [Required] Email, name(or nickname), service usage records, country, mobile phone number, cryptocurrency wallet address | Retention for five years after using the service related to POLA tokens, followed by deletion. |
| PolarisShareTech | |||
| PolarisShareTech | Send advertising information to (utilized for marketing) | [Optional] Email, name(or nickname), service usage records, device token information, ADID | Until account deletion or withdrawal of consent |
In order to ensure the smooth handling of personal information, the Company entrusts the processing of personal information to third parties as follows.
| Service Provider | Entrusted Tasks |
|---|---|
| PolarisShareTech | Fraud prevention, data storage and analytics, login process, drive delivery and operations |
In accordance with Article 26 of the Personal Information Protection Act, when entering into an outsourcing agreement, the Company specifies in writing—such as in contracts—the prohibition of processing personal information beyond the scope of the entrusted task, the implementation of technical and administrative protection measures, restrictions on sub-entrustment, management and supervision of the entrusted party, and liability for damages. The Company also supervises entrusted parties to ensure they handle personal information safely. Pursuant to Article 26(6) of the Personal Information Protection Act, the Company's prior consent is required when an entrusted party subcontracts the entrusted tasks. If there are any changes to the content of the entrusted tasks or the entrusted party, such changes will be disclosed promptly through this Privacy Policy.
May store personal information overseas in order to provide global services.
f you wish to object to the transfer of your personal information overseas, please contact us at [contact email: support@polarisoffice.com].
However, if it is technically necessary to provide the Service, you may be restricted from using some features.
| Recipient | Contact | Date and Method of Transfer | Purpose of Transfer | Personal Information Items Transferred | Destination Country | Retention and Usage Period of Personal Information |
|---|---|---|---|---|---|---|
| Amazon Web Service | aws-korea-privacy@amazon.com | Transferred over the network whenever data is updated | Infrastructure operation and data storage for service provision | service usage records | United States | Until account deletion or termination of the outsourcing contract |
| Sendgrid | privacy@twilio.com | Transferred over the network whenever data is updated | Send advertising information to (utilized for marketing) | United States | Until account deletion or withdrawal of consent | |
| Twilio | privacy@twilio.com | Transferred over the network whenever data is updated | Verification code sent for mobile phone number authentication | Mobile phone number | United States | Until account deletion or termination of the outsourcing contract |
| DECOMPANY GLOBAL, INC. PTE. LTD. | connect@polarishare.com | Transferred over the network whenever data is updated | Verification of user information related to the service involving POLA tokens. | Email, service usage records | Singapore | Until account deletion or termination of the outsourcing contract |
You may exercise the following rights with respect to your Personal Data at any time.
You may make a request via [inquiry email: support@polarisoffice.com], and the Company will respond appropriately in accordance with relevant laws and regulations.
The Company have implemented the following measures to protect your personal information.
The Company may use cookies and similar technologies to improve your experience. You can refuse the storage of cookies through your browser settings.
Our cookie policy can be found in our Cookie Policy.
If you have any questions or inquiries regarding privacy or need customer support, please contact us at the contact information listed below.
The information subject may apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee or the Personal Information Infringement Report Center of the Korea Internet & Security Agency to receive relief from personal information infringement. In addition, please contact the following organizations for other personal information infringement reports and consultations.
The Company is committed to ensuring the right of information subjects to self-determination of personal information, and to counseling and damage relief due to personal information infringement, and if you need to report or consult, please contact the following departments.
Changes will be notified via email; latest version available on the website
Last Modified: [2025-04-04]
processes personal data in accordance with the European Union General Data Protection Regulation (GDPR), and we collect and process information based on the following legal bases
You have the following rights under the GDPR.
The exercise of your rights is governed by "8. Your Rights and How to Exercise Them" and other items can be requested by contacting support@polarisoffice.com
The Company comply with the Japanese Personal Information Protection Act (APPI) and handle your information securely in accordance with the guidelines of the Personal Information Protection Commission (PPC).
You may have the following rights under the APPI.
The exercise of your rights is governed by "8. Your Rights and How to Exercise Them", and other items can be requested by contacting support@polarisoffice.com
The Company may create and utilize anonymous processed data, which is processed in such a way that no specific individual can be identified.
The Company comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to protect your information.
Please see "3. What Personal Information We Collect and How We Collect It" for more information about the personal information we have collected in the past year and how we collect it. For the purposes for which we collect the personal information we collect, see "2. Purposes of Processing Personal Information". For details on who we share it with and how long we keep it, see "6. Provision of Personal Information to Third Parties and Outsourcing of Processing".
California residents have the following rights.
To exercise your rights, please refer to "8. Your Rights and How to Exercise Them" and for other information, please contact support@polarisoffice.com
The Service does not sell your personal information; however, we may share some data with our advertising partners (e.g., Google, Meta, etc.) to provide personalized advertising, which you can opt out of by using the 'Do Not Sell or Share My Personal Information' option.